bijji Privacy Policy
Your privacy is a core responsibility at bijji. This Privacy Policy explains precisely what personal data bijji collects from players in Bangladesh, why it is collected, how it is stored and protected, who it may be shared with, and what rights you hold over your own data. We are committed to handling your information with transparency, care, and respect.
How bijji Protects Your Privacy
All data transmitted between your device and the bijji platform is protected by 256-bit SSL encryption. Whether you are logging in, making a deposit via bKash or Nagad, or browsing the game library, your connection to bijji is always encrypted end-to-end.
bijji does not sell, rent, or trade your personal data to third-party marketing companies or data brokers under any circumstances. Your information is used solely to operate your bijji account, process payments, and improve the platform experience for players across Bangladesh.
Player data is stored on secured servers with access restricted to authorised bijji personnel on a strict need-to-know basis. Database access is logged, monitored, and audited. Sensitive credentials such as passwords are hashed and never stored in plain text.
bijji collects only the data that is necessary to deliver its services, verify player identities, and meet its responsible gaming obligations. We do not collect data about you beyond what is required to run your account safely, fairly, and securely.
You have the right to access, correct, and request deletion of your personal data held by bijji. Data subject requests are handled promptly by the bijji support team. bijji is committed to responding to all data-related enquiries within a reasonable timeframe.
Data collected for responsible gaming purposes — such as self-exclusion records, deposit limit settings, and session history — is handled with the highest level of confidentiality. This data is used only to protect the player and is never shared with commercial partners.
1. Data We Collect
bijji collects personal data from players at various stages of their relationship with the platform. The categories of data collected, and the circumstances under which they are collected, are described in detail below.
Registration Data
When you create a bijji account, you are required to provide the following personal information: your full legal name, date of birth, email address, mobile phone number, and your preferred payment method. This information is used to create and administer your account, verify your identity, and communicate with you about your account activity.
Identity Verification (KYC) Data
As part of bijji's Know Your Customer (KYC) process, bijji may request copies of government-issued identity documents such as your Bangladesh National Identity Card (NID) or passport. Proof of address and proof of payment method ownership may also be requested. KYC documents are processed and stored securely and are used only for identity verification and anti-fraud purposes.
Financial Transaction Data
bijji records all deposit and withdrawal transactions associated with your account. This includes transaction amounts, timestamps, payment method identifiers (such as your bKash or Nagad mobile number), and transaction reference numbers. This data is necessary for payment processing, dispute resolution, and financial record-keeping.
Gameplay and Betting Data
bijji records your activity on the platform, including games played, bet amounts and outcomes, betting market selections, session start and end times, and game round results. This data is used for account management, bonus calculation, dispute resolution, fraud detection, and responsible gaming monitoring.
Device and Technical Data
When you access bijji.net, bijji's systems automatically collect certain technical data including your IP address, browser type and version, operating system, device type, and referring URL. This data is used for security monitoring, fraud prevention, and platform performance analysis. It is not used to personally identify you beyond the context of your bijji account.
Communications Data
If you contact bijji's support team via live chat or email, bijji retains a record of that communication. This includes the content of your message, the date and time of contact, and any resolution actions taken. Communication records are used for quality assurance, dispute resolution, and compliance purposes.
| Data Category | Collected At |
|---|---|
| Full Name & DOB | Registration |
| Mobile & Email | Registration |
| NID / Passport | KYC Verification |
| Transaction Records | Every deposit/withdrawal |
| Betting History | Ongoing gameplay |
| IP Address | Every session |
| Support Messages | When contacting support |
2. How We Use Your Data
bijji uses the personal data it collects for clearly defined purposes. Every data processing activity at bijji is tied to a specific operational or legal purpose. bijji does not process your data for purposes that are incompatible with the reason it was originally collected.
Account Administration
Your registration data is used to create, maintain, and administer your bijji account. This includes processing login requests, managing your account settings, administering deposit limits and self-exclusion requests, and enabling you to access the bijji game library and betting markets.
Payment Processing
Financial transaction data is used to process your deposits via bKash, Nagad, Rocket, Upay, USDT, and BTC, and to fulfil your withdrawal requests to your registered payment method. bijji shares the minimum necessary transaction data with its payment processing partners to facilitate these transactions. Payment partners are contractually bound to use shared data only for payment processing purposes.
Identity Verification and Fraud Prevention
KYC data and device/technical data are used to verify that players are who they claim to be, to enforce bijji's single-account policy, to prevent underage gambling, and to detect and investigate fraudulent activity. Where fraud is confirmed or reasonably suspected, relevant data may be shared with law enforcement authorities or fraud prevention agencies.
Responsible Gaming
Gameplay data, session data, and deposit history are monitored by bijji's responsible gaming systems to identify patterns of play that may indicate a gambling problem. Where such patterns are identified, bijji may contact the player with responsible gaming information or initiate account safeguards in line with bijji's Responsible Gaming Policy. Data used for responsible gaming monitoring is never shared externally for commercial purposes.
Customer Support
Communication data is used to respond to your support enquiries, resolve disputes, and investigate complaints. Support staff access only the account and communication data necessary to resolve the specific issue raised. All support interactions are logged for quality assurance and compliance review purposes.
Platform Improvement and Security
Aggregated, anonymised gameplay and technical data is used by bijji's development and security teams to improve platform performance, identify and resolve technical issues, and strengthen the platform's security posture. This aggregated data does not identify individual players.
Marketing Communications
If you have opted in to marketing communications during registration or via your account settings, bijji may send you promotional emails or SMS messages about new games, bonuses, seasonal promotions, and platform updates. You may opt out of marketing communications at any time by updating your communication preferences in your account settings or by contacting bijji support at [email protected]. Opting out of marketing communications does not affect your ability to use bijji's services.
3. Legal Basis for Processing
bijji processes your personal data on the following legal bases, depending on the nature of the data and the purpose for which it is processed:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and administration | Performance of contract (your account agreement with bijji) |
| Payment processing — deposits and withdrawals | Performance of contract |
| Identity verification (KYC) | Legal obligation and legitimate interest (fraud prevention) |
| Fraud detection and security monitoring | Legitimate interest (platform integrity and player protection) |
| Responsible gaming monitoring | Legal obligation and legitimate interest (player welfare) |
| Customer support communications | Performance of contract and legitimate interest |
| Marketing communications | Consent (opt-in at registration or via account settings) |
| Platform analytics (anonymised) | Legitimate interest (platform improvement) |
Where bijji processes your data on the basis of legitimate interest, bijji has assessed that its interests in processing the data are not overridden by your rights and interests as a data subject. If you have any questions about the legitimate interest basis applied to a specific processing activity, please contact bijji's support team at [email protected].
4. Data Sharing & Disclosure
bijji does not sell your personal data to any third party. bijji shares your data only in the limited circumstances described below, and always subject to appropriate contractual safeguards where a third-party recipient is involved.
Payment Processing Partners
To process your deposits and withdrawals, bijji shares the minimum necessary transaction data with its payment processing partners including bKash, Nagad, Rocket, Upay, and cryptocurrency network processors. These partners receive only the data required to execute the specific transaction and are contractually prohibited from using that data for any other purpose.
Game Studio Technology Providers
bijji's game library is powered by certified third-party studio technology from providers including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. These providers may receive limited session data to operate their game engines and ensure game round integrity. Game providers do not receive your full personal profile or financial data.
Fraud Prevention and Law Enforcement
Where bijji is required by law, court order, or regulatory instruction to disclose player data, bijji will comply with that requirement. bijji may also proactively share data with relevant law enforcement or fraud prevention agencies where it has reasonable grounds to believe that a player's account has been used for fraud, money laundering, or other criminal activity.
Professional Advisors
bijji's legal, accounting, and compliance advisors may have access to player data on a strictly limited, confidential basis where such access is necessary for bijji to fulfil its legal and regulatory obligations. All professional advisors are bound by confidentiality obligations at least as stringent as those in this Privacy Policy.
Business Transfers
In the event that bijji undergoes a merger, acquisition, or sale of all or part of its assets, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer via the email address on their bijji account prior to its completion, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.
5. Cookies & Tracking Technologies
bijji uses cookies and similar tracking technologies on bijji.net to ensure the platform functions correctly, to maintain your session while you are logged in, and to gather anonymised analytics data about how the platform is used. This section explains what types of cookies bijji uses and why.
Strictly Necessary Cookies
These cookies are essential for bijji.net to function. They include session cookies that keep you logged in while you navigate the platform, security cookies that protect against cross-site request forgery, and cookies that remember your in-session preferences such as game display settings. Strictly necessary cookies cannot be disabled without preventing the platform from functioning correctly.
Analytics Cookies
bijji uses anonymised analytics data to understand how players navigate bijji.net, which pages are most visited, and where users encounter difficulties. This data is aggregated and does not identify individual players. Analytics cookies help bijji improve the platform experience for all players. You may opt out of analytics cookies via your browser settings without affecting your ability to use bijji's services.
Functionality Cookies
Functionality cookies remember your preferences between sessions, such as your preferred language display setting, your most recently played games, and any accessibility settings you have applied. These cookies improve the convenience of using bijji but are not strictly required for core functionality.
Managing Cookies
You may manage or disable cookies via your browser's settings at any time. Please be aware that disabling strictly necessary cookies will prevent you from logging in to bijji and using certain platform features. Instructions for managing cookies in your browser are available from your browser's help documentation. bijji does not currently respond to browser "Do Not Track" signals as there is no established industry standard for how such signals should be honoured.
6. Data Retention
bijji retains your personal data for as long as is necessary for the purposes for which it was collected, or for as long as bijji is required to retain it under applicable legal or regulatory obligations. The retention periods applicable to the main categories of player data are set out below.
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal and compliance obligations |
| KYC identity documents | Duration of account + 5 years post-closure | Anti-money laundering obligations |
| Financial transaction records | 7 years from transaction date | Financial record-keeping requirements |
| Betting and gameplay history | Duration of account + 3 years post-closure | Dispute resolution and compliance |
| Support communication logs | 3 years from date of interaction | Quality assurance and dispute resolution |
| Self-exclusion records | Minimum 7 years | Responsible gaming obligations |
| Analytics data (anonymised) | Up to 26 months | Platform performance analysis |
When the applicable retention period for a category of data has expired, bijji securely deletes or anonymises that data so that it can no longer be linked to an individual player. If you request deletion of your personal data before the end of a retention period, bijji will assess whether the retention of specific data elements is required by law or regulation before processing your deletion request.
7. Your Privacy Rights
You have the right to request a copy of the personal data bijji holds about you. Access requests are processed by the bijji support team. bijji will provide a summary of your personal data in a readable format within a reasonable timeframe of receiving your request.
If any personal data bijji holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly in your account settings, or contact support at [email protected] for assistance with other corrections.
You may request deletion of your personal data held by bijji. bijji will fulfil erasure requests where no legal or regulatory obligation requires continued retention of the data. Data subject to mandatory retention periods (such as financial records) cannot be deleted early.
You may request that bijji restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified. During a restriction period, bijji will store your data but will not actively process it for other purposes.
Where bijji processes your data on the basis of your consent or for the performance of your account contract, you have the right to receive your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
You have the right to object to bijji processing your personal data on the basis of legitimate interest, including for direct marketing purposes. Where you object to marketing processing, bijji will cease sending you marketing communications promptly upon receipt of your objection.
Exercising Your Rights
To exercise any of the rights described above, please contact bijji's support team via live chat on bijji.net or by email at [email protected]. Please include your full name and registered email address so that bijji can identify your account. bijji will acknowledge your request and provide a substantive response within a reasonable timeframe. In some cases, bijji may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed or altered in response to an unauthorised request.
bijji does not charge a fee for handling data subject rights requests made in good faith. Where a request is manifestly unfounded or excessive — particularly if repetitive — bijji reserves the right to charge a reasonable administrative fee or decline to respond to the request, and will explain its reasoning in writing.
8. Data Security Measures
bijji takes the security of your personal data seriously and implements a layered set of technical and organisational measures designed to protect your data against unauthorised access, disclosure, alteration, or destruction. The key security measures in place at bijji are described below.
Encryption
All data in transit between your device and bijji.net is encrypted using TLS 1.2 or higher with 256-bit SSL certificates. Sensitive data at rest — including identity documents and financial transaction records — is encrypted using industry-standard encryption protocols. Passwords are hashed using a strong one-way hashing algorithm and are never stored in recoverable plain text form.
Access Controls
Access to player personal data within bijji's systems is restricted to authorised personnel on a strict need-to-know basis, governed by role-based access controls. Access to sensitive systems — including the KYC document store and financial transaction database — requires multi-factor authentication. All access events are logged and subject to periodic review.
Infrastructure Security
bijji's platform infrastructure is hosted in secured data centres with physical access controls, fire suppression systems, and redundant power supplies. Network-level security controls including firewalls, intrusion detection systems, and DDoS mitigation are deployed to protect the platform against external threats. Regular security assessments are conducted to identify and remediate vulnerabilities.
Incident Response
bijji maintains an incident response plan covering the detection, containment, and resolution of data security incidents. In the event of a data breach that is likely to result in a risk to player rights and freedoms, bijji will notify affected players via the email address on their account as soon as reasonably practicable after the breach is identified and contained.
Player-Side Security Responsibilities
While bijji implements robust security measures at the platform level, the security of your bijji account also depends on steps you take on your side. bijji strongly recommends: choosing a strong, unique password for your bijji account; enabling SMS two-factor authentication via your account settings; never sharing your login credentials with anyone; and logging out of bijji when using a shared or public device. bijji is not liable for unauthorised account access resulting from a player's failure to take reasonable precautions to protect their own credentials.
Your Data Is Safe — Enjoy bijji With Confidence
bijji is committed to protecting the privacy and personal data of every player in Bangladesh. Explore our games, read our FAQ, or log in to your account knowing your information is in safe hands.