bijji Frequently Asked Questions
Everything you need to know about playing on bijji — from creating your account and depositing via bKash or Nagad, to understanding bonuses, cricket betting rules, and how bijji keeps your account safe and secure.
This page collects the questions bijji players across Bangladesh ask most often — covering account setup, payments via bKash, Nagad, and Rocket, game rules, bonuses, and responsible gaming tools. Browse by category or use your browser's find feature (Ctrl+F / Cmd+F) to jump straight to your topic. If your question is not answered here, bijji's support team is available 24/7 at [email protected].
Register a bijji account in under two minutes with just your mobile number.
Instant deposits via bKash, Nagad, Rocket, and Upay — no bank account required.
Bet on BPL, IPL, T20 World Cup, and all major Bangladesh Tigers matches.
Welcome bonuses, reload offers, free spins, and a loyalty rewards programme.
256-bit SSL encryption protects every bijji transaction and login session.
Live chat and email support available around the clock for all bijji players.
Account & Registration
How do I create a bijji account in Bangladesh?
Creating a bijji account takes less than two minutes — visit bijji.net, click the registration button, and enter your mobile number, a secure password, and your date of birth to confirm you are 18 or older. You do not need a bank account to register. A valid Bangladesh mobile number (Grameenphone, Robi, Banglalink, Teletalk, or Airtel) is sufficient to get started. Once your number is verified via OTP, your bijji account is active and ready for your first deposit.
What documents do I need to verify my bijji account (KYC)?
bijji's KYC (Know Your Customer) process typically requires a copy of your Bangladesh National Identity Card (NID) or a valid passport. KYC verification is required before your first withdrawal and may also be requested if your account shows high-volume activity or if you claim a large bonus. Uploading a clear photo or scan of your NID through your account settings usually completes verification within 24 hours. Players from Dhaka, Chittagong, Sylhet, and all other cities are welcome to complete KYC online — no in-person visit is required.
I forgot my bijji password — how do I reset it?
You can reset your bijji password directly from the login page by selecting the "Forgot Password" option. A one-time password (OTP) will be sent to your registered mobile number, which you use to authenticate and set a new password. The reset process takes under two minutes. If your registered mobile number has changed or is no longer active, contact bijji support at [email protected] and the team will guide you through a manual identity verification to recover your account securely.
Can I have more than one bijji account?
No — bijji's terms strictly permit only one account per player. Duplicate accounts are detected automatically and will be permanently closed, with any associated balances and winnings forfeited. If you have accidentally created a second account, contact bijji support immediately to resolve the situation before a penalty is applied. One account per person, per mobile number, and per payment method is the rule across all players in Bangladesh.
How do I close my bijji account permanently?
To permanently close your bijji account, contact the support team at [email protected] with your account details and a clear request for permanent closure. Before closure, make sure to withdraw any remaining balance, as bijji will process one final withdrawal to your registered bKash, Nagad, or Rocket account. If you are closing your account due to gambling concerns, bijji strongly recommends using the self-exclusion tool instead, which offers structured protection periods without permanently forfeiting your account history.
Deposits & Withdrawals
How long does a bKash deposit take on bijji?
bKash deposits on bijji are processed instantly in most cases — funds appear in your bijji wallet within seconds of a successful bKash transaction. Occasionally, during peak hours or network congestion, a bKash deposit may take up to 5 minutes to reflect. If your bKash deposit has not appeared after 15 minutes, take a screenshot of the bKash transaction confirmation and share it with bijji support at [email protected] for a manual credit within the hour.
What is the minimum deposit amount on bijji?
The minimum deposit on bijji is ৳200 BDT for mobile wallet payments including bKash, Nagad, Rocket, and Upay. For cryptocurrency deposits (USDT, BTC), the minimum equivalent is approximately ৳500 BDT at current exchange rates. There is no maximum deposit limit under normal circumstances, though large deposits may trigger a routine KYC review for security purposes. bijji recommends depositing only what you can comfortably afford to use for entertainment.
What is the minimum withdrawal amount on bijji?
The minimum withdrawal on bijji is ৳500 BDT for bKash, Nagad, Rocket, and Upay. Cryptocurrency withdrawals (USDT or BTC) have a minimum equivalent of ৳1,000 BDT. Withdrawals below the minimum threshold cannot be processed — make sure your bijji wallet balance meets the minimum before submitting a withdrawal request. Partial withdrawals are allowed; you do not need to withdraw your full balance at once.
How long do Nagad withdrawals take on bijji?
Nagad withdrawals from bijji are typically processed within 15 to 30 minutes for verified accounts. First-time withdrawals may take up to 2 hours as bijji completes a one-time security review of the new payment destination. During high-traffic periods — such as BPL match days or major T20 tournaments — processing may extend to a few hours. bijji processes withdrawals 24 hours a day, 7 days a week, including weekends and public holidays in Bangladesh.
Does bijji charge fees for deposits or withdrawals?
bijji does not charge any platform-side fee for standard deposits or withdrawals via bKash, Nagad, Rocket, or Upay. Your mobile wallet provider may apply its own standard transfer fees — for example, bKash charges a small cashout fee on outgoing transfers, which is deducted by bKash, not by bijji. Cryptocurrency withdrawals are subject to the standard blockchain network fee at the time of processing. bijji will always show the net amount you will receive before you confirm a withdrawal.
Can I deposit using a bank account or debit card on bijji?
bijji supports bank transfers from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, and City Bank for larger deposit amounts. Mobile banking (bKash, Nagad, Rocket, Upay) remains the fastest and most popular deposit method for everyday players. Visa and Mastercard debit card deposits are also accepted for eligible accounts. If your preferred payment method is not listed, contact bijji support — the team can advise on the best available option for your situation.
Games & Gameplay
What cricket matches can I bet on at bijji?
bijji covers a wide range of cricket betting markets, with a focus on tournaments that matter most to Bangladeshi fans. Available competitions include the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC events, Asia Cup, and all international Bangladesh Tigers fixtures. Pre-match and live in-play betting are both available. Markets include match winner, top batsman, top bowler, total runs per over, wickets, man of the match, and many more. bijji typically goes live with odds 48 to 72 hours before major matches.
Are the slots on bijji fair? What is the RTP?
All slot games available on bijji are supplied by certified game studios including Pragmatic Play, NetEnt, and Microgaming, and use independently audited Random Number Generators (RNGs). Return-to-Player (RTP) percentages for bijji slots typically range from 94% to 98% depending on the specific title. Each game's RTP is disclosed in its information panel — look for the "i" or "?" icon within any slot game to view its certified RTP. bijji does not modify or cap the RTP of any game.
Can I play bijji on my mobile phone?
Yes — bijji.net is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply visit bijji.net in your smartphone browser (Chrome, Samsung Internet, Safari) and the site automatically adapts to your screen size. The full game library, live betting, deposits, withdrawals, and account management are all accessible on mobile. Players across Dhaka, Chittagong, Sylhet, and all over Bangladesh use bijji daily on mobile without any issues.
What are Fortune Gems and Fortune Tree on bijji?
Fortune Gems and Fortune Tree are popular crash-style and instant-win games available on bijji, featuring fast-paced gameplay with simple mechanics and high entertainment value. Fortune Gems is a gem-themed multiplier game where you place a bet and watch your multiplier climb — cashing out before it crashes locks in your winnings. Fortune Tree follows a similar structure with a lucky tree theme popular among Southeast Asian and South Asian players. Both games are accessible directly from the bijji navigation menu.
Does bijji offer live casino games?
Yes — bijji's live casino section features real human dealers streaming in HD from professional studios, powered by providers including Evolution Gaming and Ezugi. Available live casino games include Live Roulette, Live Blackjack, Live Baccarat, and Live Andar Bahar — the latter being especially popular among South Asian players including those in Bangladesh. Live tables are available around the clock, and many tables offer BDT-friendly minimum bets to suit players with a range of budgets.
Bonuses & Promotions
What welcome bonus does bijji offer new players?
bijji offers a welcome bonus for new players on their first deposit — the specific percentage and maximum bonus amount are displayed on the promotions page at the time of registration, as offers are updated regularly. Typically, bijji's welcome package matches a percentage of your first deposit up to a maximum BDT amount, crediting bonus funds directly to your bijji wallet. Always read the full terms of the current welcome offer before depositing, particularly the wagering requirements, to ensure the bonus suits your playing style.
What are wagering requirements, and how do they work on bijji?
A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount — or bonus plus deposit — before the bonus funds can be converted into withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawing the bonus-derived winnings. bijji's wagering requirements vary by promotion and are clearly stated in each offer's terms. Bets placed on certain low-margin games may contribute less than 100% toward completing the requirement.
Does bijji offer free spins or free bet promotions?
Yes — bijji periodically offers free spins on selected slot titles and free bet credits for sports betting, particularly around major cricket events like BPL and IPL season openers. Free spins and free bets are typically awarded as part of reload promotions, seasonal campaigns (Eid, Pohela Boishakh, T20 World Cup), or loyalty milestones. Check bijji's promotions page regularly or opt in to marketing communications in your account settings to receive alerts when new free spin or free bet offers become available.
Does bijji have a loyalty or VIP programme?
bijji operates a tiered loyalty programme that rewards regular players with points for every bet placed across sports, casino, and crash games. Accumulated loyalty points can be redeemed for bonus credits, free spins, or cashback rewards, depending on your tier level. Higher tiers unlock additional benefits including faster withdrawal processing, dedicated account management, and exclusive seasonal promotions. Your current loyalty tier and point balance are visible in your bijji account dashboard.
Can I claim a bijji bonus if I deposited via cryptocurrency?
Most bijji promotions — including the welcome bonus and reload offers — are available to players who deposit via USDT, BTC, or other supported cryptocurrencies. Bonus eligibility for crypto deposits is confirmed on each individual offer's terms page. The bonus amount is calculated based on the BDT equivalent of your crypto deposit at the time of transaction, using bijji's live exchange rate. If you are unsure whether a specific promotion applies to your payment method, contact bijji support before depositing.
Safety & Responsible Gaming
Is bijji a safe and legitimate platform?
bijji is a safe and reliable online casino and sports betting platform. All data transmitted between your device and bijji.net is protected by 256-bit SSL encryption — the same standard used by major international banks. Financial transactions are processed through trusted, encrypted payment gateways. bijji uses certified RNG-powered games from reputable studios, and all account activity is monitored for fraud and suspicious behaviour. bijji does not make specific licensing claims — it operates as a safe, fair, and player-focused platform for the Bangladesh market.
Is bijji legal in Bangladesh?
Online gambling regulation in Bangladesh is a complex and evolving area. bijji operates as an internationally accessible platform and does not make specific legal advice claims regarding Bangladeshi law. Players in Bangladesh access bijji at their own discretion and are responsible for understanding any applicable local regulations. bijji strongly recommends that all players review the gambling laws relevant to their personal situation. This FAQ entry is informational only and does not constitute legal advice.
What is the minimum age to play on bijji?
The minimum age to register and play on bijji is 18 years old. bijji enforces a strict 18+ policy across all account types, games, and promotions. Age is verified during the KYC process, and any account found to belong to a player under 18 will be permanently closed with all balances and winnings voided. bijji does not permit minors to gamble under any circumstances, and we encourage adult players to secure their devices and login credentials to prevent underage access.
How do I set a deposit limit on my bijji account?
You can set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of your bijji account settings. Deposit limit reductions take effect immediately — there is no waiting period for lowering your limit. Increasing a deposit limit is subject to a mandatory 24-hour cooling-off period before the higher limit becomes active, giving you time to reconsider. bijji recommends every player set a monthly deposit limit equal to the discretionary entertainment budget they can comfortably afford to lose.
How do I self-exclude from bijji?
Self-exclusion can be initiated from the Responsible Gaming section of your bijji account settings, or by contacting bijji support at [email protected]. Available self-exclusion periods are 6 months, 1 year, 5 years, and permanent. Once activated, self-exclusion cannot be reversed or shortened before the selected period expires — this protection is intentionally firm. bijji will also suspend all marketing communications and make reasonable efforts to prevent new account creation during your exclusion. If you are struggling with gambling, please do not hesitate to reach out.
Where can I get free help for problem gambling in Bangladesh?
Several free, confidential support options are available for players in Bangladesh who feel gambling is becoming a problem. Kaan Pete Roi is a Bangladesh-based emotional support and crisis helpline that can assist with stress, anxiety, and compulsive behaviours including gambling addiction. International resources include Gamblers Anonymous (peer support, accessible remotely from Dhaka, Chittagong, Sylhet, and across Bangladesh), BeGambleAware (begambleaware.org), and GamCare (gamcare.org.uk). bijji's own support team is also available 24/7 at [email protected] — all conversations are confidential and judgment-free.
We Are Here to Help — 24/7
If your question was not covered above, bijji's support team is available around the clock via live chat and email. You can also explore bijji's full game library or head to the login page to get started.
Contact bijji Support
Our team responds to live chat queries within 15 minutes and email queries within 2 hours, any time of day or night — including weekends and Bangladesh public holidays.
[email protected]